We carefully prepare every Najma order before sending it your way. ♡
Delivery
Orders are typically delivered within 2–3 business days after your order has been confirmed and prepared.
Delivery times are estimates and may vary depending on your location, courier availability, public holidays, high-demand periods or circumstances outside our control.
Shipping Fees
The applicable shipping fee will be displayed at checkout before you complete your purchase.
Shipping fees may vary depending on your delivery location.
Order Confirmation
Once your order has been successfully placed, you will receive confirmation with your order details.
Please make sure your name, phone number and delivery address are correct before completing your order.
Once an order has been dispatched, we may not be able to change its delivery details.
Tracking Your Order
Where tracking is available, you will receive the relevant delivery or tracking information once your order has been dispatched.
If you need help locating your order, please contact our customer care team with your order number.
Delivery Attempts
Please make sure someone is available to receive your order and that the phone number provided at checkout is reachable.
If the courier is unable to complete the delivery, additional delivery arrangements or charges may apply depending on the courier's policy.
Delayed Orders
Although we always do our best to have your order arrive on time, occasional delays may happen.
If your order takes longer than expected, please contact us and our team will be happy to assist you.
Damaged Packages
If your package arrives visibly damaged, or if something inside isn't quite right, please contact us as soon as possible with your order number and clear photos or videos of the package and item.
We’ll review it with care and help you with the next steps.
Your Najma is worth the wait. ✦